Terms of service
Last updated: 25/Aug
1. Who we are
Registered address: 71 Elm Row, Edinburgh EH7 4AQ, United Kingdom
Email: contact@clevfy.com
Hours: Monday–Friday, 9:00–17:00 UK time
"We", "us" and "our" mean that company. "You" means the person using the site or placing an order.
2. About these terms
These terms apply when you use clevfy.com and when you buy from us. Please read them before ordering — by placing an order you accept them.
Our [Privacy Policy], [Returns & Refunds Policy] and [Shipping Policy] also form part of your contract with us. Where the Returns & Refunds Policy says something more specific than these terms, that policy wins.
Nothing in these terms reduces your legal rights as a consumer. If any term here conflicts with your statutory rights, your statutory rights apply.
3. Who can buy
You must be 18 or over to place an order. We sell to consumers, not for resale. We only deliver to addresses in the United Kingdom.
4. How a contract is made
You place an order at checkout.
We send an order acknowledgement. This confirms we've received your order — it isn't acceptance.
The contract is made when we email you to say the order has been dispatched.
If we can't accept your order — the item is out of stock, we can't take payment, or we've spotted a pricing error — we'll tell you and refund anything you've paid. We won't be liable beyond that refund.
5. Prices and payment
Prices are in pounds sterling and include VAT where it applies. Delivery costs are shown separately at checkout before you pay.
We take payment when you order. If the contract doesn't go ahead, we refund in full.
We try to price everything correctly, but if an item is listed at an obviously wrong price we don't have to sell it at that price. We'll contact you before dispatch to ask whether you want it at the correct price or cancelled, and we'll refund you in full if you cancel.
6. Delivery
We dispatch within 1–2 working days and give estimated delivery times at checkout. Estimates are estimates — carriers have bad weeks.
Goods are your responsibility once you have them. Until then, the risk is ours: if a parcel doesn't reach you, that's our problem to solve, not yours. Contact us and we'll chase the carrier and either resend or refund.
If we haven't delivered within 30 days of the contract, you can cancel and get a full refund.
7. Cancelling and returning
You have a legal right to cancel within 14 days of receiving your order, for any reason, under the Consumer Contracts Regulations 2013. We also offer 30 days as our own policy.
The full detail — how to cancel, who pays postage, refund timing, the cancellation form — is in our [Returns & Refunds Policy]. Read that rather than relying on this summary.
8. If something's wrong with your order
Under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described. If yours aren't, you can reject them within 30 days for a full refund, or ask for a repair or replacement after that. These rights last six years in England, Wales and Northern Ireland, five in Scotland.
We don't put time limits, photograph requirements or packaging conditions on these rights. We may ask for photos because they help us go back to the manufacturer, but your refund doesn't depend on them.
9. Product safety and use
Our books are intended for babies and young children under adult supervision. Check the product page for the age grading on each item.
Please check a book before each use for loose stitching, a loosening ring, or anything working its way free. Stop using it and contact us if you find any of these. Don't leave a child unattended with any of our products, and don't attach them inside a cot or across a pram in a way that could tangle.
Our products are cleaned as described on the product page. Washing them in a way we haven't described — bleach, tumble drying, boiling — can weaken the stitching.
[Once you hold the documents: "Our products are supplied with UKCA marking and conform to BS EN 71 safety requirements for toys. Declarations of conformity are available on request at contact@clevfy.com."]
If you believe a product is unsafe, email contact@clevfy.com straight away and stop using it. We take safety reports seriously and will respond the same working day where we can.
10. Product descriptions and images
We photograph our products as accurately as we can. Screens vary, so colours may not be an exact match to the item in your hands.
Sizes are given on each product page and are accurate to within normal manufacturing tolerance. Nothing in this clause limits your rights under section 8 — a difference between what we described and what arrived is a defect, not a variation.
11. Intellectual property
The Clevfy name and logo, our site design, and the text and photography we've produced are ours or licensed to us. Please don't copy or reuse them commercially without asking.
Some products we sell are third-party brands. Those brands, their names and their packaging belong to their owners, not to us, and nothing here claims otherwise.
If you think something on our site infringes your rights, email contact@clevfy.com and we'll look into it.
12. Our responsibility to you
If we fail to meet these terms, we're responsible for loss or damage you suffer that's a foreseeable result of that failure. We're not responsible for loss that isn't foreseeable.
We do not exclude or limit our liability in any way for:
death or personal injury caused by our negligence
death or personal injury caused by a defect in our products
fraud or fraudulent misrepresentation
any breach of your statutory rights under the Consumer Rights Act 2015 or the Consumer Protection Act 1987
anything else it would be unlawful for us to exclude
We supply our products for domestic and private use. If you use them commercially, we won't be liable for lost profit, lost business, business interruption or lost opportunity.
13. Your information
We use your details only to fulfil your order and to answer you. If you sign up for emails you can unsubscribe from any of them. See our [Privacy Policy] for the detail.
14. Things outside our control
We're not liable for delay or failure caused by events outside our reasonable control — carrier disruption, extreme weather, supply failure. We'll tell you if one happens and either extend the delivery time or, if the delay is substantial, let you cancel for a full refund.
15. Complaints
Email contact@clevfy.com with your order number and we'll respond within one working day.
If we can't resolve it between us, you can use the EU/UK online dispute resolution process or approach an alternative dispute resolution provider. You can also contact Citizens Advice on 0808 223 1133. Nothing here affects your right to go to court.
16. Changes to these terms
We may update these terms. The version that applies to your order is the one on the site when you placed it. We'll date every version so you can tell.
17. General
If a court finds part of these terms unenforceable, the rest still applies. If we don't enforce something straight away, that doesn't mean we've given up the right to.
You can't transfer your rights under these terms to anyone else without our agreement. We may transfer ours if the business is sold — we'll tell you, and your rights won't be affected.
18. Which law applies
These terms are governed by the law of [England and Wales / Scotland], and disputes can be brought in those courts. If you live elsewhere in the UK, you keep the protection of your local consumer law and can bring proceedings in your own country's courts.