Shipping policy

Last updated: [DATE]

Dispatch

We dispatch orders within 1–2 working days, Monday to Friday, excluding public holidays. Orders placed at the weekend go out on the next working day.

You'll get an email with a tracking number when yours is on its way.

Where we ship from and to

We deliver to addresses in the United Kingdom only.

How long delivery takes

Estimated [3–5] working days from dispatch. Estimates are estimates — carriers have bad weeks, and the time of year makes a difference.

If your order hasn't arrived within 30 days of you placing it, you can cancel and we'll refund you in full.

Shipping costs

Calculated at checkout based on your delivery address. You'll see the exact cost before you pay — no charges appear after that point.

Tracking

Your dispatch email has a tracking number and a link to the carrier. Tracking can take a day to start updating after dispatch, which is normal and doesn't mean anything's wrong.

If the parcel doesn't arrive

Until the parcel reaches you, it's our responsibility. If tracking says delivered and it isn't with you, email contact@clevfy.com with your order number — we'll chase the carrier and either resend or refund. You don't need to deal with the carrier yourself.

If nobody's in, the carrier will normally leave a card and try again or hold the parcel locally. If it comes back to us undelivered we'll contact you to arrange redelivery or refund you for the goods.

If it arrives damaged

Email contact@clevfy.com with your order number, and photos of the item and the packaging if you can manage them. We'll replace it or refund you in full, including any return postage — your choice. There's no time limit on this and photos aren't a condition; they just help us go back to the manufacturer. See our [Returns & Refunds Policy] for your full rights.

Getting your address right

Please check your delivery address at checkout. If you spot a mistake, email us within the 1–2 day dispatch window and we'll correct it before the parcel goes out.

If an order is delivered to an address you gave us in error, we can't recover it, and a replacement would be a new order. Once it's dispatched we can't change the destination.

Who we are

Registered address: 71 Elm Row, Edinburgh EH7 4AQ, United Kingdom
Email: contact@clevfy.com — Monday to Friday, 9:00–17:00 UK time