Questions, answered
If what you need isn’t here, email us — a person reads them.
The books
What are they made of?
Cotton, with a crinkle layer sewn between the pages. The ring is stitched into the spine rather than glued on.
How do I wash them?
Machine at 30°, or a sponge and warm water for a quick job. Air-dry rather than tumbling — the crinkle layer prefers it.
Does the crinkle survive washing?
Yes. It’s sewn inside the pages, not a coating, so it doesn’t wash out.
How big are they?
Between 15 x 15 cm and 18 x 17 cm depending on the title — the exact size is on each product page.
Does the ring come off?
No, it’s sewn in. It clips onto a pram, car seat or play gym.
Ordering
Can I change or cancel my order?
If it hasn’t been dispatched, yes — email us with your order number as soon as you can. Once it’s with the carrier we can’t stop it, but you can still return it once it arrives.
I haven’t had a confirmation email.
Check your spam and promotions folders first. If there’s nothing after an hour, email us with the name and address you ordered under. It’s almost always a typo in the email address.
Do you gift wrap?
Not at the moment, and we don’t include gift notes. The books arrive in their own packaging, which is plain enough to wrap as it is.
Do you offer personalisation?
No. We don’t currently offer personalised, embroidered or named items.
Delivery
How long will my order take?
We dispatch in 1–2 working days. Delivery normally takes another 3–5 working days after that. Working days don’t include weekends or bank holidays.
How much is delivery?
Shipping is 100% free on all orders across the United Kingdom. There are no hidden fees or minimum purchase requirements.
Where do you deliver?
The United Kingdom only at the moment.
Where’s my parcel?
Use our Track Your Order page — look up an order with your order number and email, or go straight to the carrier if you have a tracking number.
My tracking hasn’t updated.
Carrier scans can sit still for a day, especially over a weekend. If nothing has moved for three working days, email us with your order number and we’ll chase it.
It says delivered but nothing arrived.
Check with neighbours and look for a card first — carriers sometimes scan a parcel before it reaches the door. If it still hasn’t appeared after 24 hours, email us and we’ll open a claim with the carrier.
Returns
What’s your returns policy?
You have 30 days from delivery to send something back. It needs to come back unused and in its original packaging. Email us first with your order number and we’ll give you the returns address.
When will I get my refund?
Once the item is back with us and we’ve checked it, the refund goes to your original payment method. Your bank then takes its own time to show it — usually a few working days.
Who pays for return postage?
If you’ve changed your mind, return postage is yours. If it arrived damaged or faulty, it’s ours — email us photos and we’ll sort it out.
Something arrived damaged.
Email us within a few days of delivery with your order number and photos of both the damage and the packaging. We’ll replace it or refund it.
Didn’t find it?
Send us your question — include your order number if you have one.